Refund Policy

Last updated: January 2026

We want every client to be satisfied with our work. This policy explains how refunds are handled for our services.

Deposits

Project deposits reserve our time and cover initial discovery and planning. Deposits are non-refundable once work has begun.

Work in progress

If a project is cancelled after work has started, you are billed for the work completed to date. Any remaining balance from advance payments is refunded, minus the value of work delivered.

Completed & approved work

Once deliverables are completed, approved and handed over, they are considered final and are not eligible for a refund.

Requesting a refund

Email us with your project details and reason for the request.
We review each request individually and respond within 5 business days.
Approved refunds are issued to the original payment method.

Contact

To discuss a refund, email expertscabins@gmail.com.